How it Works

From your first question to your prescription — here's how it works.

Everything happens online, in your own time. No waiting rooms, no travel, no time off work. Here is exactly what to expect from start to finish.

Your care, step by step

1

Choose your service and book online

Select Dermatology, Women's Health or Weight Management and choose a time that suits you. No referral needed — book directly at lyviahealth.com.

2

Complete your health questionnaire

Before your appointment, you'll complete a detailed questionnaire about your medical history, current medications, symptoms and concerns. Your GP reads this in full before your consultation begins — so you're not starting from scratch on the day.

3

Your consultation — video or asynchronous

Choose what works for you. A live video consultation with your GP, or an asynchronous consultation where you share details, photos and questions in your own time and receive a full written response. Both are thorough. Both give you proper clinical time.

Consultations are conducted via Semble — a secure UK clinical platform.

4

Receive your private prescription

Where clinically appropriate, your GP will issue a private prescription electronically to the pharmacy of your choice. You will also receive a clear written summary of your consultation, your diagnosis and your treatment plan.

Private prescriptions only. No NHS FP10 forms. No controlled drugs. Adults 18+ only.

5

Follow-up and ongoing care

Most conditions require more than one appointment to manage well. We include follow-up as standard and build ongoing care into your plan from the start — not as an afterthought.

Practical details

Everything you need to know before you book.

Response times

Video consultations: same day or next available slot. Asynchronous consultations: full response within 2 working days. Urgent concerns: same-day clinical advice.

Platform

Consultations take place via Semble — a secure, UK-based clinical platform. No app download required for video consultations. Accessible from any browser.

Prescriptions

Private prescriptions issued electronically. Dispensed at any UK pharmacy of your choice. No FP10 NHS forms. No controlled drugs. Prescription fees apply at the pharmacy.

Who we see

Adults aged 18 and over, based in the UK. We do not provide emergency care. If you are in crisis or need urgent medical attention, please call 999 or attend your nearest A&E.

Your NHS GP

We are not a substitute for your NHS GP. We complement NHS care by providing faster access and more time. We will always advise you to share relevant clinical information with your GP.

Privacy & security

Your data is handled in line with UK GDPR, our Privacy Notice and our ICO registration. All clinical records are stored securely on the Semble platform.

Ready to take the first step?

Book your consultation online — no referral, no waiting list, no waiting room.

Book a Consultation